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Privacy Policy

Last Updated: November 2025

1. Introduction

JGA PREMIER AIR CONDITIONING INSTALLATION L.L.C ("JGA Premier Air," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

2. Data Controller

The data controller responsible for your personal data is:

JGA PREMIER AIR CONDITIONING INSTALLATION L.L.C
Al Zahraa Techno Center, 1st Floor, Office 101
Al Raffa, Bur Dubai, Dubai, UAE
Phone: +971 52 768 3593
Email: [email protected]

3. Information We Collect

3.1 Personal Information

When you use our services, we may collect the following personal information:

• Contact Information: Name, phone number, email address
• Location Data: Address, area, emirate for service delivery
• Service Details: AC type, issue description, preferred time slots
• Communication Records: Messages, calls, and correspondence with us

3.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• IP Address: For security and analytics purposes
• Cookies: Small data files stored on your device

4. How We Use Your Information

4.1 Primary Purposes

We use your personal information to:

• Process and fulfill your AC service requests
• Dispatch qualified technicians to your location
• Communicate about your service appointments
• Send service confirmations and updates
• Provide customer support and assistance
• Process warranty claims and follow-ups
• Generate invoices and process payments

4.2 Secondary Purposes

With your consent, we may also use your information to:

• Send promotional offers and service reminders
• Conduct customer satisfaction surveys
• Improve our website and services
• Analyze usage patterns for better user experience

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our service agreement with you
• Legitimate Interests: To improve our services and ensure security
• Legal Compliance: To comply with UAE laws and regulations
• Consent: For marketing communications (which you can withdraw at any time)

6. Information Sharing

6.1 Service Delivery

We share your information with our technicians and staff solely for the purpose of providing the requested services. This includes:

• Your contact details for appointment coordination
• Service location for technician dispatch
• AC issue details for proper preparation

6.2 Third Parties

We may share your information with:

• Analytics Providers: To analyze website usage (anonymized data)
• Payment Processors: For secure payment processing
• Legal Authorities: When required by UAE law

7. Cookies and Tracking

7.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Data Security

8.1 Security Measures

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with access controls
• Regular security assessments
• Employee training on data protection
• Limited access to personal data on need-to-know basis

8.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Notify affected individuals promptly
• Report to relevant UAE authorities as required by law
• Take immediate steps to contain and remediate the breach

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain warranty records

Retention Periods:

• Service records: 5 years after last service
• Contact information: Until you request deletion
• Financial records: 7 years (UAE legal requirement)
• Website analytics: 26 months (anonymized)

10. Your Rights

10.1 Data Subject Rights

Under UAE Personal Data Protection Law (PDPL), you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (where applicable)
• Restriction: Request limitation of data processing
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw previously given consent

10.2 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +971 52 768 3593
Address: Al Zahraa Techno Center, 1st Floor, Office 101, Al Raffa, Bur Dubai, Dubai, UAE

We will respond to your request within 30 days.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

12. International Data Transfers

Your data is primarily stored and processed in the United Arab Emirates. If data transfer outside the UAE is necessary, we ensure appropriate safeguards are in place to protect your information in compliance with UAE PDPL requirements.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we will notify you via email or prominent notice on our website.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

JGA PREMIER AIR CONDITIONING INSTALLATION L.L.C
Al Zahraa Techno Center, 1st Floor, Office 101
Al Raffa, Bur Dubai, Dubai, UAE
Privacy Inquiries: [email protected]
General Inquiries: [email protected]
Phone: +971 52 768 3593

16. Regulatory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UAE Data Office or relevant data protection authority.